Questions and/or complaints?
Of course, we always hope that all our customers are 100% satisfied. If you would still have complaints about our services, you can contact us via email at email@example.com. We make every effort to address your complaint within 7 days.
All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law another law does apply, the interpretation of the present general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act.
In case of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. The latter, in turn, will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service at this link: http://www.consumentenombudsdienst.be//nl
In addition, for disputes of a cross-border nature, you can use the European Union’s Online Dispute Resolution platform at this link: http://ec.europa.eu/odr
Should we still not come to an agreement together through our personal complaint service at firstname.lastname@example.org, you as a consumer can contact Safeshops.be. SafeShops.be will mediate between you as a consumer and us, if your complaint is accepted by them. Only complaints submitted through the complaint form at https://www.safeshops.be/nl/consumers-complaints/ will be processed. That way, this labeling organization immediately has all the right data to further handle your complaint.